Alveni Official Statement on Coronavirus

Alveni Official Statement on Coronavirus

Due to COVID-19 or Coronavirus, we are going through an unprecedented world situation, causing a need for social distancing never seen before.

We are going through an unprecedented world situation, causing a need for social distancing never seen before. For Alveni maintaining the health and integrity of its collaborators and close community is the highest priority. Therefore and according to WHO recommendations, in-person visits are suspended until further notice in all of our offices.

ATTENTION DURING THIS PERIOD.

Our team is available to assist you via phone and email, even in cases where they work in the “home office” mode. We appreciate your understanding and patience, given the current circumstances.

Technical support.

The hours of attention and technical support to our customers continue to work normally:

• Via telephone. From Monday to Friday, from 9:00 AM to 6:00 PM (CST) except for clients who have specific Support Plans with 24/7 telephone service.

• Customer Service Portal. Available 24/7. Visit https://portal.alveni.com and raise the corresponding ticket.

Our support team continues to monitor the infrastructure, connectivity and systems related to our online services to immediately attend to any incident that may arise.

Stay safe and healthy.

Alveni