Return of goods.
All sales are final. The Customer can not return Goods which have been delivered in accordance with the Contract / Project in place unless they require service under warranty or are determined to be D.O.A. If the Goods are in good condition, Alveni will not process returns / refunds of Goods.
The following definitions apply:
Alveni will not accept any returns unless:
- the Customer first notifies Alveni of any D.O.A. returns within 14 days of the date of delivery, giving the reason for the return;
- the Customer first notifies Alveni of any returns due to shipping issues within 2 Business Days of the date of delivery;
- any returns notification gives the reason for the return;
- a returns authorization number is obtained from Alveni’s customer service department via a support ticket;
- the Goods are returned within 14 days of the date of issue of the returns authorization number, at the Customer’s cost;
- the Goods returned are in the original packaging and in a clean resalable condition (subject only to defects which have been notified to Alveni )
- the returns authorization number is written on a label attached to the packaging.
Any returned Goods not meeting the criteria may, at Alveni’s discretion, be refused and returned to the Customer and/or, a handling charge (equal to a minimum of 15% of the Order value of the Goods involved) will be levied to the Customer’s account to cover the additional costs involved (such as, without limitation, repackaging costs and/or the carriage and associated costs of returning the Goods to the Customer). In addition, the Customer will be charged for any damage caused to the Goods whilst they were in the Customer’s custody or control.
If the Customer fails to make Goods ready for collection on the return date agreed with Alveni, Alveni reserves the right to charge the Customer a handling fee.
If, upon examination by Alveni or the manufacturer, the returned Goods are found not to be defective, Alveni reserves the right to return the Goods to the Customer or to dispose of the Goods and to charge the Customer a handling fee equal to a minimum of 15% of the Order value of the relevant Goods. In addition, the Customer shall be deemed to have purchased the replacement goods on these Conditions and Alveni shall be entitled to invoice the Customer for the replacement goods.
Alveni shall not be responsible for the loss in transit of any Goods where the Customer makes its own arrangements to return the Goods to Alveni.
For more information about Warranty Policy, click here.
The following definitions apply.
Backorder - an Order where the Goods are not available at time of Order placement and which are still to be acquired by the Supplier from its main supplier.
Business Day - a day (other than a Saturday, Sunday or public holiday in England) when banks in USA are open for business.
Conditions - the terms and conditions set out in this document as amended from time to time.
Contract - the contract between Alveni and the Customer for the sale and purchase of the Goods and / or Services in accordance with these Conditions.
Customer Materials - all documents, information, items and materials in any form, whether owned by the Customer or a third party, which are provided by the Customer to the Supplier in connection with the Services.
Data - any information relating to a Data Subject.
Deliverables - any output of the Services to be provided by Alveni to the Customer as specified in a Statement of Work and any other documents, products and materials provided by the Supplier to the Customer in relation to the Services.
D.O.A. - Dead on Arrival and applies to Goods which fail on installation.
Faulty Goods - Goods which fail after installation.
Goods - Alveni distributed products, services, software and/or technology (or any part of them) as set out in the Order.
Order - the Customer’s order for the Goods and / or Services as set out in the Customer’s purchase order form or in the Customer’s written or verbal acceptance of the Supplier’s quotation as the case may be.
Services - the services provided by the Supplier to the Customer from time to time including the Deliverables supplied by the Supplier to the Customer as set out in the Specification and/or any customization, implementation, installation or configuration services (or any part of them) relating to the Goods.
Specification - any specification for the Goods or Services that is agreed in writing by the Customer and the Supplier.
Statement of Work - a detailed plan describing the Services to be provided by the Supplier, the timetable for their performance and any related matters.
Supplier or Alveni - Alveni LLC, company registered in Texas, USA.