Limited Warranty Policy

Limited Warranty information for kiosks and other components.

 

All the kiosks and products that Alveni LLC and Alveni, SA de CV delivers, have been carefully designed and manufactured under the most strict quality control policies assuring that they will properly function during their lifespan.  

The One-year limited warranty included in all our kiosks ensures the safety, reliability and service our products are meant to deliver. This limited warranty can be extended up to 3 years from the original date of purchase. Alveni warrants its products against deficiencies in material and workmanship.  This limited warranty does not cover products that are improperly used, abused, altered or repaired by third parties.  It does not cover any components or equipment that is not supplied directly by Alveni.  Deficient products will be replaced or repaired at Alveni's discretion.  

Alveni will repair, without charge, any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse.

 

Out of coverage:

  • On site visits
  • On site express swap of components with emergency stock units
  • Priority response
  • Installation / re-configuration of any sofware or disk image when a cpu / hard drive has been repared or replaced.

 

For further detail of warranty coverage and warranty repair information,  call +1 (888) 293-5812 or +1 (512) 777-2623. This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. It does not cover any cosmetic issues that do not interfere with the normal performance of the equipment.

Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer. 

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE.

IN NO EVENT SHALL ALVENI BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Alveni retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the kiosk or component or offer a partial / full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

To obtain warranty service, tech support or repairs, every customer must create a new support ticket at Alveni's Customer Support Portal http://portal.alveni.com . In order to send a kiosk and/or component to service, the customer must have received an RMA number. We will not accept any component sent to us that has not been issued a RMA number.

If you need on site support, Alveni has different Extended Warranty & Service through our Annual
 Uptime Programs that fits your needs. More info here.  For a specific quote, please contact your Alveni sales representative.